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North America Standard Terms and Conditions of Sale

  1. All prices and designs subject to change without notice.
  2. All sales subject to credit approval.
  3. All sales taxable unless buyer provides valid resale number prior to shipment.
  4. Payment terms: 1% 10 days, net 30. F.O.B. shipping point unless otherwise specified.
  5. Delinquent accounts subject to a 1 1/2% per month finance charge or the maximum rate permitted by law, if less.
  6. Freight charged as stated on invoice.
  7. Orders shipped in installments will be billed and paid for separately.
  8. Special orders cannot be returned. Stock parts may be returned only if request is made within 90 days of purchase and written authorization is received. Buyer must allow Simpson Strong-Tie Company Inc. ("Simpson Strong-Tie") to inspect parts at a mutually agreeable time to obtain written return authorization. If 100% resalable parts are returned within two weeks of authorization, buyer will receive a maximum credit of 75%, less restocking and freight charges.
  9. Simpson Strong-Tie is not responsible for delays after shipped date.
  10. Buyer will be assessed a restocking charge for refused shipments.
  11. All claims for shortages, damages, etc., must be made within 5 days from shipped date.
  12. If part does not meet customer's requirements or specifications, buyer should contact Simpson Strong-Tie immediately for correction or replacement.
  13. For the Limited Warranty applicable to catalog products, see www.strongtie.com/information/limited-warranties.
  14. Any modified, special order or non-catalog products, or any products that are not installed strictly in accordance with Simpson Strong-Tie's installation procedures, are provided "AS IS" and without any representation or warranty of any kind.
  15. Any person modifying products or installation procedures or designing special order or non-catalog products for fabrication by Simpson Strong-Tie shall, regardless of specific instructions to the user, indemnify, defend, and hold harmless Simpson Strong-Tie for any and all claimed losses or damages occasioned in whole or in part by such products.
  16. Modifications to products or changes in installation procedures should be made only by a qualified licensed/certified building design professional, a licensed professional engineer or licensed architect ("Designer"). The performance of such modified products or altered installation procedures is the sole responsibility of the Designer.
  17. Any person modifying Simpson Strong-Tie. products must provide the installer with specific instructions on the modified products' specifications, installation and use.
  18. You should review our website and consult a qualified Designer familiar with all applicable building codes each time you use a Simpson Strong-Tie product.
  19. Consult www.strongtie.com for disclaimers, warnings, General Notes, General Instructions for the Installer, General Instructions for the Designer, Building Codes, Corrosion Information and other important information. Consult Simpson Strong-Tie for applications for which there is no catalog product, or for connectors for use in hostile environments, with excessive wood shrinkage, or with abnormal loading or erection requirements.